2023 Idaho PSAP Conference Keynote & Breakout Session
More information to come!
The Emotionally Intelligent Communications Center in Saint Augustine, FL
Pre-Conference Training Class for Florida APCO Conference Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Without the ability to recognize and manage emotions in ourselves and others , this job can easily run us into the ground. This training outlines resilience at the personal…
People Driven Leadership: How to Boost Morale in Austin, TX
The best 9-1-1 centers know that the strength of the center’s leadership team defines the culture, how well expectations are communicated, and working conditions for team members. When the leadership team isn’t working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through interactive exercises and reflective discussion, this training…
Customer Service for the Comm Center in Austin, TX
The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when working with the public as well as fellow team members. When we see that the people we work with, both inside the center and in the…
The Power of Resilience in San Antonio, TX
Join Adam for this 8-hour class on Beating Dispatcher Burnout
People Driven Leadership – Westborough, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Class Description: The strength of a communications center’s leadership team defines the culture, daily expectations, and working conditions. When a center’s leadership team is not working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through…
The Power of Resilience: How to Beat Dispatcher Burnout – West Yarmouth, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in 911 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are…
Defusing Comm Center Conflict – West Yarmouth, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal…
The Emotionally Intelligent Comm Center – Westborough, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in…
Defusing Comm Center Conflict – Mt. Clements, MI
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal…