Defusing Comm Center Conflict – Mt. Clements, MI

Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals.

Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal conflict within the center (which can be even more harmful than over the phone).

Learning Objectives:

• Stay focused when you’ve lost patience
• Identify and get out of negative thinking traps
• Defuse conflict, work through it, and gain common ground
• Assess your current communication effectiveness and create plan to improve

EVENT DETAILS:

Date: Wednesday, November 2nd, 2022

Time: 8:00am – 5:00pm

Training Location:
Macomb County Emergency Dispatch,
117 S. Groesbeck Hwy.,
Mt. Clemens, MI 48043

Class Fee: $199/per class

Registration: 

https://defusingconflictmacombcounty.eventbrite.com 

Questions?

Contact: Beverly at 424.214.0303 /
Email: info@thehealthydispatcher.com