November 9, 2022

All Day


Westborough Fire Dept.

42 Milk Street, Street Westborough, MA 01581

The Healthy Dispatcher


Adam Timm


Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals.

Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed,
and supervisors are frustrated. Some centers stick to the “check your emotions at the door”
approach to these ever-present feelings. How’s that working? Not well, in most cases. Without
the ability to recognize and manage emotions in ourselves and others, this job can easily run us
into the ground. This fast-paced, interactive session will give you a glimpse into the power of
emotional intelligence and how it can make your life easier, today, both at work and at home.

Learning Objectives:

  • Why emotional intelligence is so important at the comm center
  • How to improve their leadership ability, whether a line level employee, instructor, supervisor or manager
  • Tools for communicating effectively during heated exchanges
  • The simple change they can make to improve their center’s culture


Date: Wednesday, November 9th, 2022

Time: 8:00am – 5:00pm

Training Location:

Westborough Fire Dept.,
42 Milk Street, Street,
Westborough, MA 01581

Class Fee: $199/per class



Contact: Beverly at 424.214.0303 /

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