May 17, 2023

8:00 am

The best 9-1-1 centers know that the strength of the center’s leadership team defines the culture, how well expectations are communicated, and working conditions for team members. When the leadership team isn’t working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through interactive exercises and reflective discussion, this training class will give participants the tools and perspectives to increase trust and foster mutual accountability.

  • In this class participants learn proven strategies to:
  • Understand and apply the leadership style most conducive to success in the midst of fast-paced change
  • Discuss the importance and application of center Mission; Values; Vision; and Code of Conduct
  • Define a clear vision forward for your center, and map out specific goals to get there

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