May 19, 2023

8:00 am / 5:00 pm

Pre-Conference Training Class for Florida APCO Conference

Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Without the ability to recognize and manage emotions in ourselves and others , this job can easily run us into the ground. This training outlines resilience at the personal and organizational level.

Learning Objectives:

  • Why emotional intelligence is so important at the comm center
  • How to improve their leadership ability, whether a line level employee, instructor, supervisor or manager
  • Tools for communicating

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