Our consulting services and training sessions are designed specifically for 9-1-1 professionals and address the primary challenges of the 9-1-1 center. Our consulting focuses on the deepest issues affecting your center’s morale. Our trainings are interactive, experiential, and fun, with focused learning activities and deep-dive exercises that engage learners at a level that matters to them. Participants leave with specific actionable tools they can immediately apply to their work and life.
- 9-1-1 professionals are the unsung superheroes of our communities, every day.
- Health is the ability to express one’s full range of potential.
- The health of a 9-1-1 center is determined by the health of its people — in the way they communicate, live and lead.
Adam Timm is a culture change consultant and training instructor for 9-1-1. Adam spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his training company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels nearly 300 days a year presenting training classes, conference sessions and consulting across the country.
He is a board-certified stress management consultant and the author of two books, including the #1 bestseller,Stress Is Optional! How to Kick the Habit, and the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
Melissa is currently serves as 911 Communications Director for the City of Roswell Police Department in Metro Atlanta, GA. Her duties include all aspects of management, direction, coordination, training and quality control of the 34-person staffed PSAP. Prior to this position, Melissa worked at Orange County Emergency Services (NY) where she spent the majority of her career in the Training Division. She is also an Adjunct Instructor with APCO International for the last several years. Her passion is teaching dispatchers how to improve their performance; focusing specifically on topics like Active Shooter Incidents, Crisis Negotiations and the core telecommunicator classes. Melissa has also presented at various national dispatch conferences around the Country, speaking on a variety of leadership principles.
Melissa is a graduate of Marist College (NY) with a BS in Psychology, and will complete her MS in Criminal Justice/Public Safety Leadership from Mercer University in May 2020. She has achieved professional designations of Registered Public Safety Leader (RPL) and Certified Public Safety Executive (CPE). Her focus and priority is to be a mentor, coach, leader and positive role model to members of the 911 community. Melissa also serves on the Board of Directors for the Georgia Association of Women in Public Safety and as the Vice President for the GA 911 Directors Association – Metro Region. She is an experienced instructor, conference coordinator and participant in various public safety areas.
In her spare time, Melissa enjoys family gatherings, volunteer work and quality time with her dog.
Captain Jeremy Hill has served in a First Responder capacity since 1999. He currently serves as Co-Manager of the consolidated 911 center in Amarillo, TX. Under his direction, staffing has rebounded from a 40% deficit to a 100% fully staffed roster. Working through the ranks of the Amarillo Fire Department (AFD), Captain Hill performed duties in the communications center as a Dispatcher and Call Taker. As a Lieutenant he oversaw the transition from a uniformed dispatch center to a civilianized center.
Captain Hill also leads the Critical Incident Stress Management team at his 911 center and at the Regional level. Employee health and wellness are core values he champions at all times. From massage chairs, decompression rooms to therapy birds, he isn’t afraid to challenge the status quo of “we’ve always done it that way”.
Captain Hill serves on the Texas State Board of APCO and recently completed APCO’s Certified Public-Safety Executive (CPE) program. While working towards his CPE, Jeremy was compelled to refine and campaign his “One Badge” philosophy. Driven by the belief that all First Responders–regardless of agency, rank, job title, sworn and civilian alike–should and must operate under a “One Badge” mindset. Captain Hill has benchmarked this way of thinking and developed easy to navigate templates for others to do the same.
Captain Hill’s five leadership principles encapsulate his career and what he is driven to help others towards. These principles are the catalyst leading organizations from good to great.
“Great class for 911 dispatchers–not only good for us, but applies to everyone.”
Randy W. – Cy-Fair Volunteer Fire Dept.
“Very awesome learning experience. It gave me the push to purse my goals, and showed me I can believe in myself.”
Nadine S. – Tulia Police Dept.
“Amazing, I really needed this. Thank you.”
Meghan B. – Bastrop Co. Sheriff’s Office
“I loved everything about the class. The instructors were excellent and kept everyone involved!”
Jessica M. – Potter Country Sheriff’s Office