Our consulting services and training sessions are designed specifically for 9-1-1 professionals and address the primary challenges of the 9-1-1 center. Our consulting focuses on the deepest issues affecting your center’s morale. Our trainings are interactive, experiential, and fun, with focused learning activities and deep-dive exercises that engage learners at a level that matters to them. Participants leave with specific actionable tools they can immediately apply to their work and life.
- 9-1-1 professionals are the unsung superheroes of our communities, every day.
- Health is the ability to express one’s full range of potential.
- The health of a 9-1-1 center is determined by the health of its people — in the way they communicate, live and lead.
Adam Timm began his 20-year career in 9-1-1 as a dispatcher for the Los Angeles Police Department Communications Division, where he pioneered a stress resilience program that contributed to a 45% decrease in sick time usage. After leaving the LAPD, Adam started his company, “The Healthy Dispatcher,” to bring tools for resilience to this challenging profession.
Participants in Adam’s training classes and conference sessions praise his energetic and interactive presentation style, calling his sessions “an awesome learning experience,” “captivating, thought-provoking,” “amazing,” and “incredibly engaging.” Adam travels year-round presenting training classes, conference sessions and consulting services across the country.
He is a board-certified stress management consultant and the author of three books, including the popular, “Dispatcher Stress: 50 Lessons on Beating the Burnout,” and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.” Adam’s articles and blog posts on Dispatcher Wellness and Effective PSAP Leadership have been read by tens of thousands.
Kris Inman served Springfield-Greene County (Mo) 9-1-1 for 28 years, retiring in July of 2023 after serving the last three years as its director. He was the first internal hire to the position in the department’s history. Originally hired as a 9-1-1 Telecommunicator by Springfield-Greene County in 1994, Kris served as the department’s Training & Education Manager since 2012, working his way up from dispatcher, trainer and supervisor before landing the Director position in May of 2020.
Kris’ tenure as Director was marked by significant achievements. Among them:
• 15 new career laddering positions were finalized and implemented
• Staff pay raises of over 20% were approved
• LAGERS 55 retirement age was implemented
• Dispatch and training infrastructure was upgraded and improved
• An employee gym was designed and completed
• 13 employees were recognized for state and local awards
• Budget surpluses reached nearly 5 times required levels
• A next generation 9-1-1 technology project was initiated
Kris has also served as an adjunct professor of Communication & First Year Foundations at Missouri State University, where he was honored in 2022 with a University Teaching Award. In May 2023, he began teaching both graduate and undergraduate courses at Drury University.
Kris holds an MA in Communication and a BS in Electronic Media from Missouri State University. He is also a registered yoga instructor. A noted speaker and presenter, Kris has delivered educational sessions, keynotes, and motivational speeches for groups across the country. He has also taught yoga at several conferences at both the state and national level.
Kris is an MS Activist with the Multiple Sclerosis Society, serving as Emcee for local events such as “Bike MS Ozarks” and “Walk MS”, and recently wrapped a two-year term as Chair of the United Way campaign for the City of Springfield.
Melissa is a 33-year veteran of emergency communications, currently serving as Executive Director for Cobb County Department of Emergency Communications (DEC E911) in Metro Atlanta, GA – the 152-person ECC is the 3rd largest center in the state. She recently transitioned from the City of Roswell 911, where she also served as Director. Prior to that, Melissa worked at Orange County Emergency Services (NY) where she spent most of her time in the Training Division. She is also an Adjunct Instructor with APCO International for the last several years and an ECC Consultant with The Healthy Dispatcher. Her passion is transforming organizational culture, leadership mentoring, and empowering dispatchers to invest in their professional development.
Melissa is a recognized 9-1-1 Subject Matter Expert who has presented at various national dispatch conferences around the country, speaking on a variety of leadership principles, and consulting on several industry-related topics. Melissa is a graduate of Marist College (NY) with a BS in Psychology and has completed her MS in Criminal Justice/Public Safety Leadership from Mercer University. She has received the professional designations of both Registered Public-Safety Leader (RPL) and Certified Public Safety Executive (CPE). Her focus and priority are to be a mentor, coach, leader, and positive role model to members of the 9-1-1 community: encouraging and training the next generation of 9-1-1 leaders.
Melissa also serves on the Board of Directors for the Georgia Association of Public Safety Communications Officials (APCO), Vice President for the GA 9-1-1 Director’s Association – Metro Region, and as Board Advisor to the Women in Leadership Program at Georgia College & State University. In addition, Melissa serves as Chair of the APCO Health & Wellness Committee who meet to create standards and instructional material to increase the mental and physical well-being of 9-1-1 professionals.
Captain Jeremy Hill has served in a First Responder capacity since 1999. He currently serves as Public Information Officer for Amarillo Fire Department in Amarillo, TX. His previous assignment was Co-Manager of the consolidated emergency communications center for this agency. Under his direction, staffing rebounded from a 40% deficit to a 100% fully staffed roster. Working through the ranks of the Amarillo Fire Department (AFD), Captain Hill performed duties in the communications center as a Dispatcher and Call Taker. As Lieutenant he oversaw the transition from a uniformed dispatch center to a civilianized center.
Captain Hill also leads the Critical Incident Stress Management team at his 911 center and at the regional level. Employee health and wellness are core values he always champions. From massage chairs, decompression rooms to therapy birds, he isn’t afraid to challenge the status quo of “we’ve always done it that way”.
Captain Hill serves on the Texas State Board of APCO and recently completed APCO’s Certified Public-Safety Executive (CPE) program. While working towards his CPE, Jeremy was compelled to refine and campaign his “One Badge” philosophy. Driven by the belief that all First Responders–regardless of agency, rank, job title, sworn and civilian alike–should and must operate under a “One Badge” mindset. Captain Hill has benchmarked this way of thinking and developed easy to navigate templates for others to do the same.
“Great class for 911 dispatchers–not only good for us, but applies to everyone.”
Randy W. – Cy-Fair Volunteer Fire Dept.
“Very awesome learning experience. It gave me the push to purse my goals, and showed me I can believe in myself.”
Nadine S. – Tulia Police Dept.
“Amazing, I really needed this. Thank you.”
Meghan B. – Bastrop Co. Sheriff’s Office
“I loved everything about the class. The instructors were excellent and kept everyone involved!”
Jessica M. – Potter Country Sheriff’s Office