Gulf Coast NENA Conference, Orange Beach, AL
Gulf Coast NENA Conference, Orange Beach, AL
Mt. Clemons, MI- The Power of Resilience
The Power of Resilience: How to Beat Dispatcher Burnout Macomb County Community College, Mt Clemons, MI
APCO Conference & Expo- Nashville, TN
APCO Conference & Expo- Nashville, TN
Williamson County 911 In-Service Training, Georgetown, TX
Williamson County 911 In-Service training, Georgetown, TX
Williamson County 911 In-Service training, Georgetown, TX
Williamson County 911 In-Service training, Georgetown, TX
The Emotionally Intelligent Communications Center in Waco, TX
Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this…
The Emotionally Intelligent Communications Center in Waco, TX
Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this…
The Power of Resilience
Working in 9-1-1 can be challenging with vicarious trauma, long hours, and difficult callers the norm. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. This presentation underscores the importance of resilience at both the professional and organizational level. Learning Objectives: Understand the cause of work-related vicarious trauma. Identify 3 specific…
The Power of Resilience in Waco, TX
Working in 9-1-1 can be challenging with vicarious trauma, long hours, and difficult callers the norm. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. This presentation underscores the importance of resilience at both the professional and organizational level. Learning Objectives: Understand the cause of work-related vicarious trauma. Identify 3 specific…
Ontario Association of Fire Chief’s 2023 Conference
Join The Healthy Dispatcher for a keynote and breakout session at the OAFC 2023 Conference and Trade Show.