November 29, 2022

All Day


Yarmouth Police Dept.

340 Higgins Crowell Road, West Yarmouth, MA 02673

Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals.

Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal conflict within the center (which can be even more harmful than over the phone).

Learning Objectives:

  • Stay focused when you’ve lost patience
  • Identify and get out of negative thinking traps
  • Defuse conflict, work through it, and gain common ground
  • Assess your current communication effectiveness and create plan to improve


Date: Tuesday, November 29th, 2022

Time: 8:00am – 5:00pm

Training Location:
Yarmouth Police Dept.,
340 Higgins Crowell Road,
West Yarmouth, MA 02673

Class Fee: $199/per class



Contact: Adam at 424.214.0303 /

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