November 29, 2022
Yarmouth Police Dept.
340 Higgins Crowell Road, West Yarmouth, MA 02673
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals.
Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal conflict within the center (which can be even more harmful than over the phone).
- Stay focused when you’ve lost patience
- Identify and get out of negative thinking traps
- Defuse conflict, work through it, and gain common ground
- Assess your current communication effectiveness and create plan to improve
Date: Tuesday, November 29th, 2022
Time: 8:00am – 5:00pm
Yarmouth Police Dept.,
340 Higgins Crowell Road,
West Yarmouth, MA 02673
Class Fee: $199/per class
Contact: Beverly at 424.214.0303 /