Created by a former 9-1-1 dispatcher, our services are designed specifically for the emergency communications work environment. Our learning experiences equip participants with tools and perspectives they can use on the job today.
By learning the key characteristics of the leadership approach used by the most successful emergency communications centers, your teams will help build your center’s foundation for the next generation.
The work of emergency communications personnel is emotionally charged. Whether it’s working with callers, field units or fellow coworkers, the emotional dimension is often the most individually impactful, yet also the most overlooked. In fact, a career in public safety necessarily causes each of us to be less empathetic and less perceptive when it comes…
