The Healthy Dispatcher

Create a culture worth fighting for.

Leadership

matters.

Give them the tools to thrive

Provide your team with evidence-based action steps for developing their leadership ability with clear metrics for success.

Bringing Quality Programs to 9-1-1 Since 2014.

Created by a former 9-1-1 dispatcher, our services are designed specifically for the emergency communications work environment. Our learning experiences equip participants with tools and perspectives they can use on the job today.

By learning the key characteristics of the leadership approach used by the most successful emergency communications centers, your teams will help build your center’s foundation for the next generation.

Essential Tools

Emotional Intelligence, effective communication, conflict management, customer service and leadership skills are essential for today’s high-performing 9-1-1 teams.

Decades of Experience

Founded by front line 9-1-1 experience and guided by leaders in the industry who’ve developed solutions that work.

Innovative Solutions

When the way we’ve always done it longer works, the best centers enroll their team members in inventing a new approach.

Certification & Accreditation

Our training classes are state-approved and our methods designed around industry best practices and standards.

The health of a 9-1-1 center is determined by the health of its people — in the way they communicate, live and lead.

– Adam Timm –

Services

LEADERSHIP DEVELOPMENT

To achieve success you need the right tools for the job. Empower, train, and coach your leaders to the next level.

COMM CENTER CONSULTING

Even with the best tech, your center won’t run effectively without the right people doing the right things. Bring your center on par with the best.

CONTINUING EDUCATION

Innovative and interactive learning experiences designed with the adult learner in mind. Invest in knowledge that lands.

THOUGHT LEADERSHIP

Books, articles, podcasts and presentations based on years of research and industry experience. Connect with insights that you can use today.

MENTORING

Push your 9-1-1 career to new heights by finding a mentor who can offer the guidance you need.

VIRTUAL TRAINING

Not all virtual training offerings are created equally. Built from the ground-up with adult learners in mind, say goodbye to a passive virtual learning experience.

More About Our Services & Training Classes

9-1-1 professionals are the unsung superheroes of our communities, every day.

– Adam Timm –

About Us

Adam Timm

Founder

Melissa Alterio, CPE, RPL

Consulting Instructor

Capt. Jeremy Hill, CPE

Consulting Instructor

More About Our Team

From The Blog

Sep252023

Blog

Trouble at the Top: Is the Boss Blocking Progress in Your Comm Center?

Far too often, leaders in 9-1-1 centers are becoming overly defensive with — and disconnected from — their people. Make no mistake – there are many absolutely heroic leaders out there doing incredible things in their comm centers (I’m fortunate to know several of them). Forward-thinking leaders who are putting their people first and using…