Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this…
Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most cases. Without the ability recognize and manage emotions in ourselves and others, this…
Working in 9-1-1 can be challenging with vicarious trauma, long hours, and difficult callers the norm. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. This presentation underscores the importance of resilience at both the professional and organizational level. Learning Objectives: Understand the cause of work-related vicarious trauma. Identify 3 specific…
Working in 9-1-1 can be challenging with vicarious trauma, long hours, and difficult callers the norm. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. This presentation underscores the importance of resilience at both the professional and organizational level. Learning Objectives: Understand the cause of work-related vicarious trauma. Identify 3 specific…
Join The Healthy Dispatcher for a keynote and breakout session at the OAFC 2023 Conference and Trade Show.
Join us at the New Mexico APCO NENA 2023 Annual Conference in Las Cruces, NM. Pre-conference training session on May 2nd from 0800-1700HRS will be The Emotionally Intelligent Comm Center and keynote and breakout session on May 3rd. Conference location is New Mexico Farm and Ranch Heritage Museum; 4100 Dripping Springs Rd, Las Cruces, NM.
More information to come!
Pre-Conference Training Class for Florida APCO Conference Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Without the ability to recognize and manage emotions in ourselves and others , this job can easily run us into the ground. This training outlines resilience at the personal…
The best 9-1-1 centers know that the strength of the center’s leadership team defines the culture, how well expectations are communicated, and working conditions for team members. When the leadership team isn’t working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through interactive exercises and reflective discussion, this training…
The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when working with the public as well as fellow team members. When we see that the people we work with, both inside the center and in the…
