The Power of Resilience

Working in 9-1-1 can be challenging with vicarious trauma, long hours, and difficult callers the norm. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. This presentation underscores the importance of resilience at both the professional and organizational level.   Learning Objectives:  Understand the cause of work-related vicarious trauma. Identify 3 specific…

The Power of Resilience in Waco, TX

Working in 9-1-1 can be challenging with vicarious trauma, long hours, and difficult callers the norm. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. This presentation underscores the importance of resilience at both the professional and organizational level.   Learning Objectives:  Understand the cause of work-related vicarious trauma. Identify 3 specific…

Customer Service for the Comm Center in Austin, TX

The term “customer service” doesn’t always seem to apply to public safety. The best communications centers, however, strive every day to establish a culture of excellent customer service, when working with the public as well as fellow team members. When we see that the people we work with, both inside the center and in the…