Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Class Description: The strength of a communications center’s leadership team defines the culture, daily expectations, and working conditions. When a center’s leadership team is not working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through…
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in 911 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are…
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal…
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in…
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal…
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in 911 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are…
This class is approved for NC State 911 Funds. If you would like to pay by check, please email adam@thehealthydispatcher.com and request an invoice. Class description: Leaders at the best emergency communications centers don’t necessarily have a title, but they conduct themselves in a different way. With emotional intelligence, these team members are better able…
Adam presenting 8-hour conference session during conference
