Though we may not use the phrase, our industry knows People Driven Leadership is the key to comm center success. Have you ever come across the phrase “People Driven Leadership” at your comm center? Have you ever read a job description for a position in our industry that explicitly stated candidates must be People Driven…
Having a team that supports your efforts as a People Driven Leader is key to making lasting improvements to your comm center’s culture. So far, we’ve discussed several signs of a People Driven Leader and explored a few of the ways People Driven Leaders improve their comm centers when other leaders can’t. Making positive changes…
Emotional intelligence, prioritizing the human element and focusing on the “soft stuff” help turn these comm centers into a high-performing environment. In my first article, 3 Signs of a People Driven Leader, I examined a few of the traits that set effective leaders apart from the rest, and used some examples from my research to…
Care for their employees, effective communication and maximizing individual talents set People Driven Leaders apart from the rest. For most of us, one of the first emotions we learn to signal as children is happiness. Despite living on continents oceans apart, growing up in contrasting cultures and speaking other languages, human beings express happiness…
Today I’m excited to share a guest post, along with a cool resource for you and your PSAP, courtesy of my friends at Watson Consoles! ~Adam Shared Intentions Fuel Distinct Goals In the public safety world, there is a coalition of vendors, service providers, associations and other organizations that share a common, and serious goal…
Speaking with PSAP directors and communications managers across the country, some painful realities are expressed consistently. Morale is at an all-time low. Attrition is preventing staffing levels from getting to where they need to be. Absenteeism is out of control. Claims for injury-on-duty are on the rise, filed by employees with less and less time on the…
