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Daily Archives: April 2, 2020

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Apr22020
Blog

Show Your Appreciation to Keep Your Employees Coming Back

BlogBy Adam TimmApril 2, 2020

Appreciation inspires commitment — but it has to be genuine, and demonstrated daily.  I began this article series with one simple premise: the best comm centers in this country share several common characteristics.  Throughout the series, I’ve discussed these traits at length. We’ve seen, for example, how good communication helps centers succeed, and how the…

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Apr22020
Blog

The Changing Dispatching Landscape of COVID-19

BlogBy Adam TimmApril 2, 2020

By Jeffrey Vilk, Guest Writer In the closing scene of the 2000 movie “The Patriot,” General Lord Charles Cornwallis is staring with despair out his window as he watches American colonists win another battle over British troops. In this moment, he utters to his assistant, “Everything is changing…everything has changed.” This is the perfect metaphor…

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