In your comm center as we speak, a group of team members are doing more than their fair share of the work, just like they do every day. Outward appearances suggest that they are happy doing all of this, because that’s how they carry themselves – but it’s wearing them down, and their leaders are…
Lord, how I loved stomping a foot pedal at the dispatch console. The sweet feel of untamed rage assuaged for all to experience. Instantaneous in its fulfillment. The gratification bordering on addiction. Beads of sweat begin to pepper my brow and my fingers begin to perceptibly tremble as I long for it. I digress. To…
It’s rare that we get the opportunity to peek behind the proverbial curtain, where all pretense is stripped away, to reveal the granular truth of who someone is. What people do when no one is looking is often a reflection of what they’re truly made of and where their real motivations lie. In some cases…
Do you owe something to your coworkers? Something beyond the minimum that the job requires of you? When you show up for your shift, are you required to inquire about their vacation or their kids’ birthdays? Are you obligated to show up with a smile and a kind word? To buy someone a soda or…
“Your manager has more impact on your mental health than your therapist or your doctor. A good boss can change your life.” Working for extraordinary people is everything. Have you ever had a great boss who changed your life? Someone who made work positive, even when it had no right to be? When the person…
So, you’ve just been – or are about to be – promoted. Congrats! Getting a promotion in your comm center is a keystone moment, signifying that decision makers see and acknowledge your growth and worth in the center. During my 911 career, I was thrilled when I was able to climb the proverbial ladder. I…
