Do you have a person in your life, who inspires you? A person who loves deeply and without reservation, who cares unabashedly and fully, and whose perspective on life helps you to better understand the importance of the things that truly matter? I hope you do. I do. And I want to tell you about…
Think about a relentlessly positive coworker in your life – a person who consistently presents themselves this way as a friend or colleague. They are supportive, quick to laugh and ready to assist with anything you need without being asked to do so. Do have one of these people in your life? If so, is…
It’s easy to poke and prod at the things we need to improve in our comm centers. It’s a legit exercise, this poking and prodding, but an important fact gets lost when we focus solely on what needs to be fixed: Our comm centers are filled with absolute badasses doing sheer badassery. Yes, badasses doing…
Human beings work in 9-1-1. Sometimes, it’s easy to forget that. Dispatchers train hard to assist our citizens unemotionally and efficiently. Doing the job well requires us to set our feelings aside. But our human side is always there, and we are always vulnerable. In the 90’s I worked with an intensely likable, jovial guy…
Far too often, leaders in 9-1-1 centers are becoming overly defensive with — and disconnected from — their people. Make no mistake – there are many absolutely heroic leaders out there doing incredible things in their comm centers (I’m fortunate to know several of them). Forward-thinking leaders who are putting their people first and using…
For the love of all that’s holy, get control of your compulsion for sustained, ineffectual, soul-draining meetings, people. Let’s be perfectly honest – meetings are a necessity. Well planned and executed meetings can get people on the same page, infuse groups with energy & purpose or share important messages. But I’m not talking about purposeful…
