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Daily Archives: March 31, 2020

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How Employee Engagement Determines Your Comm Center’s Success

BlogBy Adam TimmMarch 31, 2020

Employee engagement isn’t just about who’s a “good worker” and who isn’t — it’s about building successful teams. Last week, I discussed why regular feedback is critical to being a successful comm center. Feedback conversations are an opportunity for employees to gain insight for course correction. They’re also a good way to build rapport and…

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