Effective communication for the most important exchanges

Research definitively shows that 911 employees’ work identities are formed during communication with their supervisors. Communication during disciplinary action is particularly crucial to employee job satisfaction. For some supervisors, communicating messages of disciplinary action or correction to subordinates is a smooth, hassle-free experience from which all parties emerge unscathed. For others, any attempt at this discourse (regardless of methodology) is the stuff of nightmares. Why? What makes this absolutely critical form of communication so easy for some and so brutal for others? In this class we’ll take a look at qualitative research involving real telecommunicators in 911 centers and dig into solutions that get to the heart of what matters in these critical conversations.

Participants will learn proven strategies to:

• Characterize and apply requirements for successful discipline conversation from subordinates/trainees
• Summarize and demonstrate three requirements for successful discipline conversation from supervisors/trainers
• Cultivate a usable plan for constructive discipline conversations

Class has no maximum capacity.