How to be an effective supervisor at your center

One of the most difficult positions in emergency communications is supervisor. One day you’re one of the group, the next day you’re their boss, with little preparation for the new role. This class explores goal setting, delegating, praising and disciplining, the critical importance of following up, managing vs. micro- managing, critical thinking skills and problem solving, and how to most effectively interact up the chain of command.

Participants will learn proven tools to:

• Give feedback in a way that informs and empowers
• Inspire a culture of peer-to-peer accountability
• Understand the critical importance of following up
• Practice the most effective way to interact up the chain of command

Class has no maximum capacity.