Improving Stress Resilience for Emergency Dispatchers

9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regularly check-ins, the challenges of the job can overwhelm even the most psychologically hardy. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This presentation underscores the importance of resilience at both the personal and organizational level, and offers specific tools and strategies for more of it.

Participants will learn evidence-based practices to:

• Understand the underlying cause of work-related chronic/traumatic stress
• Dramatically lower stress levels and manage burnout
• Limit their exposure to vicarious trauma
• Maintain a healthy balance between work and home life

Class has no maximum capacity.