Preparing your people to be effective peer supporters

For too long in too many 911 centers, peer support has been a service provided by someone else out of sheer necessity. Police, fire and other agencies are often called upon to involve 911 personnel in their peer support processes following critical incidents – but they aren’t always as timely or impactful as they could be. In this class, drawing upon real-world experience building a successful dispatcher-driven peer support team from scratch, we’ll lay out strategies that will enable you to begin implementation of effective peer support in your own center, regardless of your budget or experience. Regardless of where you are, in-house peer support is within your reach!

Participants will learn proven strategies to:

• Review and apply principles of peer support
• Detail and generate peer support goals
• Articulate and integrate support strategies

Class has no maximum capacity.