Improving and building on the basic skills of what matters most in 9-1-1 work
Focus:
Description:
Any good coach will tell you that no team can continue long-term success without consistently focusing on the basic skills that got them there in the first place. In this course, we’ll focus on our origins as we get back to the bedrock principles of what matters most in 9-1-1: excellent customer service, effective communication, cooperative teamwork, principled leadership and conflict recognition & resolution.
Learning Objectives:
Participants will learn proven strategies to:
- Demonstrate effective communications skills
- Assess their understanding and improve fundamental teamwork and leadership qualities
- Create a plan for improving their contributions to their center’s mission, purpose and values
Note:
Class has no maximum capacity.
Additional Classes