Clear communication and bold leadership are two indicators your PSAP is on its way to becoming a People Driven Center. Over the last several articles, I’ve shared what People Driven Leaders do that sets them apart. We know they look for ways to show they care about their employees, and that they rely on emotional…
If you aren’t intentionally creating a positive place to work, you are unintentionally creating the opposite. Everywhere you turn, there’s another article or study or webinar about staffing challenges in 9-1-1. The stress of the job is often cited as the primary reason why people leave; but when we look deeper, it’s clear there’s more…
Though we may not use the phrase, our industry knows People Driven Leadership is the key to comm center success. Have you ever come across the phrase “People Driven Leadership” at your comm center? Have you ever read a job description for a position in our industry that explicitly stated candidates must be People Driven…
Having a team that supports your efforts as a People Driven Leader is key to making lasting improvements to your comm center’s culture. So far, we’ve discussed several signs of a People Driven Leader and explored a few of the ways People Driven Leaders improve their comm centers when other leaders can’t. Making positive changes…
Emotional intelligence, prioritizing the human element and focusing on the “soft stuff” help turn these comm centers into a high-performing environment. In my first article, 3 Signs of a People Driven Leader, I examined a few of the traits that set effective leaders apart from the rest, and used some examples from my research to…
Care for their employees, effective communication and maximizing individual talents set People Driven Leaders apart from the rest. For most of us, one of the first emotions we learn to signal as children is happiness. Despite living on continents oceans apart, growing up in contrasting cultures and speaking other languages, human beings express happiness…
