The Power of Resilience in San Antonio, TX
Join Adam for this 8-hour class on Beating Dispatcher Burnout
People Driven Leadership – Westborough, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Class Description: The strength of a communications center’s leadership team defines the culture, daily expectations, and working conditions. When a center’s leadership team is not working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through…
The Power of Resilience: How to Beat Dispatcher Burnout – West Yarmouth, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in 911 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are…
Defusing Comm Center Conflict – West Yarmouth, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal…
The Emotionally Intelligent Comm Center – Westborough, MA
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in…
Defusing Comm Center Conflict – Mt. Clements, MI
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Difficult conversations and tense moments are the norm in 9-1-1, and negative interactions can quickly go sideways, posing challenges at both ends of the line. With tools learned in this class, improve calltaking ability and learn ways to effectively navigate interpersonal…
The Power of Resilience: How to Beat Dispatcher Burnout – Mt. Clements, MI
Join instructor Adam Timm for this 8-hour training class designed specifically for 9-1-1 professionals. Working in 911 can be challenging, with vicarious trauma, long hours, and difficult callers the norm. It takes a personal leadership approach to thrive in this profession. Research shows that 9-1-1 pros who prioritize their resilience embody this approach. They are…
Ohio APCO NENA Joint Conference
Adam presenting supersession during the OH APCO NENA Spring Conference
Defusing Comm Center Conflict in Austin, TX
8-hour training hosted by Capital Area Emergency Communications District. Free to PSAPs in the area.
Sustaining a Customer Service Culture in Austin, TX
8-hour training class hosted by Capital Area Emergency Communications District. Free to PSAPs in the area.