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People Oriented PSAP Solutions
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Archives: Pro Event Calendar

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Ohio APCO NENA Joint Conference

By BF_AdminApril 9, 2022Leave a comment

Adam presenting supersession during the OH APCO NENA Spring Conference

Defusing Comm Center Conflict in Austin, TX

By BF_AdminApril 9, 2022Leave a comment

8-hour training hosted by Capital Area Emergency Communications District. Free to PSAPs in the area.

Sustaining a Customer Service Culture in Austin, TX

By BF_AdminApril 9, 2022Leave a comment

8-hour training class hosted by Capital Area Emergency Communications District. Free to PSAPs in the area.

WV 9-1-1 Telecommunicator Conference in Charleston, WV

By BF_AdminApril 9, 2022Leave a comment

Adam presenting sessions at the annual WV 9-1-1 Telecommunicator Conference

IAED Navigator Annual Conference, Nashville, TN

By BF_AdminApril 9, 2022Leave a comment

Transformational Comm Center Leadership @ Macomb County Emergency Dispatch

By BF_AdminApril 9, 2022Leave a comment

This class is SNC Approved for Grant Funding, SNC #HDI 201807A Class Description: The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys…

The Emotionally Intelligent Comm Center @ Macomb County Emergency Dispatch

By BF_AdminApril 9, 2022Leave a comment

This class is SNC grant funding approved, SNC # HDI 2020-901 Class Description: Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most…

CO APCO NENA 2022 State Conference in Loveland, CO

By BF_AdminApril 9, 2022Leave a comment

Adam presenting the opening keynote and session at the annual Colorado state conference.

Virginia APCO NENA Conference

By BF_AdminApril 9, 2022Leave a comment

Emotionally Intelligent Leadership [Virtual Training Class]

By BF_AdminApril 9, 2022Leave a comment

This class is approved for NC State 911 Funds. If you would like to pay by check, please email adam@thehealthydispatcher.com and request an invoice. Class description: Leaders at the best emergency communications centers don’t necessarily have a title, but they conduct themselves in a different way. With emotional intelligence, these team members are better able…

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