Ohio APCO NENA Joint Conference
Adam presenting supersession during the OH APCO NENA Spring Conference
Defusing Comm Center Conflict in Austin, TX
8-hour training hosted by Capital Area Emergency Communications District. Free to PSAPs in the area.
Sustaining a Customer Service Culture in Austin, TX
8-hour training class hosted by Capital Area Emergency Communications District. Free to PSAPs in the area.
WV 9-1-1 Telecommunicator Conference in Charleston, WV
Adam presenting sessions at the annual WV 9-1-1 Telecommunicator Conference
Transformational Comm Center Leadership @ Macomb County Emergency Dispatch
This class is SNC Approved for Grant Funding, SNC #HDI 201807A Class Description: The people in your PSAP are your most valuable resource and specific leadership approach can help keep them. Research shows that the best comm centers motivate their team members in a different way. This class outlines the power of a transformational approach, the keys…
The Emotionally Intelligent Comm Center @ Macomb County Emergency Dispatch
This class is SNC grant funding approved, SNC # HDI 2020-901 Class Description: Working in a 9-1-1 center is an emotional experience. Callers are angry, coworkers are annoyed, and supervisors are frustrated. Some centers stick to the “check your emotions at the door” approach to these ever-present feelings. How’s that working? Not well, in most…
CO APCO NENA 2022 State Conference in Loveland, CO
Adam presenting the opening keynote and session at the annual Colorado state conference.
Emotionally Intelligent Leadership [Virtual Training Class]
This class is approved for NC State 911 Funds. If you would like to pay by check, please email adam@thehealthydispatcher.com and request an invoice. Class description: Leaders at the best emergency communications centers don’t necessarily have a title, but they conduct themselves in a different way. With emotional intelligence, these team members are better able…