My time in this corner of the internet has come to an end. It is my hope that the writings here have allowed you to a step back, even after your worst day on the job, and realize how special this career is. It’s truly a calling and a job that not everyone can do.…
By Jeff Vilk, Guest Writer Former Secretary of State Madeleine Albright once said, “As a leader, you have to have the ability to assimilate new information and understand that there might be a different view.” While she wasn’t talking about emergency communications, her words apply to our industry just the same. We must be able…
By Jeffrey Vilk, Guest Writer “9-1-1, where is your emergency?” It seems like such a simple phrase now — a phrase that’s almost taken for granted. You dial those three numbers and expect the same response when calling. However, it has taken decades to get to this point. Emergency dispatching has gone from simply a…
