How you lead, and, more importantly, whether people follow, has more to do with who you are than your job title. Do you inspire others, or drag them down? Do you take ownership of your impact and make a difference, or do you leave that to someone else? In the policy-driven hierarchy that defines life…
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Of the stressors at the 9-1-1 communications center, daily hassles create the most frustration. Sure, trauma from a critical incident can make the most ripples, but as these ripples subside, what are you left with? The day-in, day-out grind of callers, politics, and policies. When you started the job, you had no idea it would…
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It’s tough work being a 9-1-1 telecommunicator these days. Mandatory overtime, more work with less people, and the very nature of handling emergencies everyday combine to create a sometimes overwhelming culture of negativity. Many believe that “this is just how it is.” The stats confirm the challenges of the situation. 98% of emergency dispatchers leave the…
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In my last post, I gave you a few quick tools for making this your best week ever. Hopefully you got to use them, and found yourself winning. The inspiration for the post was a conversation I had with a friend who, in many ways, was waiting for “someday” to come before allowing herself to be…
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While on a hike in Griffith Park this past weekend, I had a long conversation with a friend. As she spoke, I heard a lot waiting. I heard that she’ll be happy when this or that happens. If only her living situation was different… If only she could finish writing the show she’s been working…
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If you’re caregiver at your job, chances are good that you’re a caregiver in your life outside of work too. You’re the person that people run to when they need something. You’re the rock of the family. You’re the first one to volunteer. You rarely say “No.” This caregiving way is natural to you and…
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Resilience is the new buzz word when it comes to stress management. And it is a welcome change. Who wants to simply “manage” or “cope” with daily feelings of stress and overwhelm? We want to thrive! We want to rise up and enjoy what we’re doing! Chronic stress prevents this enjoyment from happening, and increasing…
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Why do some people thrive in the midst of daily challenges while others get taken out? Why can some people tolerate a tremendous amount of stress and others get sick? Resilience. Resilience is the ability to bounce back in the face of hardship and adversity, and perform your best on a consistent basis. Like a…
Details“Very awesome learning experience. It gave me the push to pursue my goals, and showed me I can believe in myself.” — Nadine S., Tulia Police Dept.
Details“I loved everything about the class. The instructors were excellent and kept everyone involved!” — Jessica M., Potter County Sheriff’s Office
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