“Our negative people are out of control.” “Everyone knows we have a bully, and everyone knows who she is.” “He badmouths the new people right in front of the supervisor all the time.” These are real quotes from dispatchers in current 911 centers, and they all share one common, workplace culture-wrecking theme: “Accountability in my…
What is it about people who work in 911 that makes them unique? I was recently asked this question during the Q&A portion of a presentation I had given to a group of business professionals about our industry in which I discussed the makeup of those who choose it as a career. Throughout the session,…
Books have been written, sessions have been conducted and papers have been researched, all in pursuit of the same elusive answer to the ultimate question about a career in 911: How do you continually find and model positivity in an atmosphere that often seems so hellbent on sucking every ounce of it out of the…
Six of the earth’s mightiest superheroes roam your comm center. Today, for the first time anywhere, their names and astonishing abilities shall be revealed to all! As you’ll see, you are currently among them (or soon will be), cape optional (though a cape is ALWAYS a good look). I’m not trying to make a bold…
Being a good citizen at work is the key to improving your work culture because a single person can change everything. Believe it. The way you carry yourself and interact with others undeniably impacts their satisfaction at work and, subsequently, the way they interact with others. This is true whether you are a newbie, a…
“Write it on your heart that each day is the best day in the year.” — Ralph Waldo Emerson The first few weeks of a new year are rife with promise. We can see it all in front of us as we optimistically visualize being the person we strive to become, for ourselves and for…
