Have you ever stopped for a minute to really consider what we ask of our CTOs in 911? If you are a CTO, you know all too well. If you aren’t a CTO or haven’t taken a second to ponder that question, here’s a hint: It’s a hell of a lot. To wit: Orient someone…
From the smallest of state conferences to the larger get-togethers like Be the Difference, NENA and APCO, 911 industry conferences are where dispatchers converge to celebrate, laugh and learn. Educational sessions, theme nights, parties and excellent food tend to be the big attractions, but the real power of 911 conferences lies with the attendees themselves:…
In your comm center as we speak, a group of team members are doing more than their fair share of the work, just like they do every day. Outward appearances suggest that they are happy doing all of this, because that’s how they carry themselves – but it’s wearing them down, and their leaders are…
Lord, how I loved stomping a foot pedal at the dispatch console. The sweet feel of untamed rage assuaged for all to experience. Instantaneous in its fulfillment. The gratification bordering on addiction. Beads of sweat begin to pepper my brow and my fingers begin to perceptibly tremble as I long for it. I digress. To…
It’s rare that we get the opportunity to peek behind the proverbial curtain, where all pretense is stripped away, to reveal the granular truth of who someone is. What people do when no one is looking is often a reflection of what they’re truly made of and where their real motivations lie. In some cases…
Do you owe something to your coworkers? Something beyond the minimum that the job requires of you? When you show up for your shift, are you required to inquire about their vacation or their kids’ birthdays? Are you obligated to show up with a smile and a kind word? To buy someone a soda or…
