Monthly Archives: October 2023

It’s easy to poke and prod at the things we need to improve in our comm centers. It’s a legit exercise, this poking and prodding, but an important fact gets lost when we focus solely on what needs to be fixed: Our comm centers are filled with absolute badasses doing sheer badassery. Yes, badasses doing…

Human beings work in 9-1-1. Sometimes, it’s easy to forget that. Dispatchers train hard to assist our citizens unemotionally and efficiently. Doing the job well requires us to set our feelings aside. But our human side is always there, and we are always vulnerable. In the 90’s I worked with an intensely likable, jovial guy…