Monthly Archives: September 2023

Far too often, leaders in 9-1-1 centers are becoming overly defensive with — and disconnected from — their people. Make no mistake – there are many absolutely heroic leaders out there doing incredible things in their comm centers (I’m fortunate to know several of them). Forward-thinking leaders who are putting their people first and using…

For the love of all that’s holy, get control of your compulsion for sustained, ineffectual, soul-draining meetings, people. Let’s be perfectly honest – meetings are a necessity. Well planned and executed meetings can get people on the same page, infuse groups with energy & purpose or share important messages. But I’m not talking about purposeful…