Monthly Archives: August 2023

There’s a simple fact about one of the most damaging scenarios you hear about whenever you talk to 9-1-1 teams: It’s universally curable, despite its ugly prevalence. The scenario: A handful of deeply resentful and bitter employees spew bile and cause strife, all while running rampant and completely unchecked. Except for the select chosen few…

Nothing leaves a more lasting impression at work than the way we talk to each other. This is true of nearly any workplace scenario in which talking is necessary – but it’s especially true when we are communicating with each other under duress in a 9-1-1 center. When we are at our most raw and…