“The Silent Struggle: What Every 911 Leader Should Know” at the Texas Public Safety Conference

Join Kris at the Texas Public Safety Conference in McAllen, Texas where he will be presenting “The Silent Struggle: What Every 911 Leader Should Know” at 3:20 pm-4:20 pm cst.

The Silent Struggle: What Every 911 Leader Should Know

“The Silent Struggle: What Every 911 Leader Should Know” is a breakout session designed to address the often-overlooked emotional and mental challenges faced by leaders in 911 centers. Leading a team of professionals in high-stress, fast-paced environments requires more than just technical knowledge and decision-making skills—it demands resilience, empathy, and the ability to navigate personal isolation. This session will explore the unique pressures leaders face, such as the weight of responsibility, the difficulty in connecting with subordinates, and the emotional toll of critical decisions. Attendees will learn practical strategies to manage these challenges, foster stronger communication with their teams, and build a support network for themselves. Taught by an experienced 911 leader, this session is essential for those looking to enhance their leadership skills and mental well-being while leading effectively in the comm center.

Learners will:

• Identify common emotional and mental challenges faced by leaders in 911 centers
• Explain the impact of leadership isolation on personal well-being and team dynamics
• Differentiate between effective and ineffective coping strategies for dealing with the pressures of 911 leadership
• Assess the importance of self-care and support networks for personal and professional success as a 911 leader